Customer care
Frequently asked questions
Clear answers about ordering, delivery, payment, and exchanges.
How long does delivery take?
Orders are usually delivered within 1–3 business days. Delivery timing may vary during holidays or unusually busy periods.
Where do you deliver?
We deliver across Lebanon.
How can I pay?
Cash on delivery is available.
Do I need an account to place an order?
No. You can complete your order without creating a customer account.
How do I know my order was received?
After placing your order, you will see an order confirmation. We will use the contact details provided at checkout if we need any additional information.
I need help with an order. What should I send?
Contact our team with your name, phone number, and order number so we can find your order quickly.
Can you help me choose a product?
Yes. Send our team the names or links of the products you are considering, and we will help you compare the options.
Can I exchange an item?
Eligible unworn watches, sunglasses, and accessories may be exchanged. Contact us before returning an item so our team can confirm the next steps.
What condition must an exchange item be in?
The item should be unworn, unused, and returned with its included packaging and accessories.
What happens if an item becomes unavailable?
If availability changes before your order is completed, our team will contact you and help with the available options.